Our Support for You
Moving house should be an enjoyable and exciting time for all involved. It should also be as hassle free as possible. That’s why we will guide you through from the initial design stage to the moment we hand over the keys to your new home.
Once you have moved in we hope you will find our ‘post-completion’ support invaluable as you settle in without stress. We will seek to resolve any ‘moving in’ queries you may have quickly, professionally and quibble free. Our aim is always to maintain the success we have had in ensuring our clients are completely happy with their new homes.
The Guarantee of peace of mind
All our homes are sold with the inclusive benefit of a 10 year warranty which is fully backed by insurance.
At handover, you will be provided with a comprehensive information pack which has been created specifically for your new home.
This pack will contain:
- Household appliances information such as ambient temperature control
- Instructions for use of alarms, intercom and other security devices and applications
- Guidance on items that may need regular servicing and information on their maintenance schedules
- An explanation of our after sales procedures
- Warranty documents and related information provided by suppliers
- Last but not least, a clear explanation of the warranty cover we provide including our duties and responsibilities to you and confirmation of the period of cover